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Consumer Complaints
Directory
Nevada Department of
Business & Industry
Director’s Office
555 E. Washington Ave., Suite 4900, Las
Vegas, NV 89101
phone (702) 486-2750, fax (702) 486-2759
www.dbi.state.nv.us agetzoff@dbi.state.nv.us
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Consumer Affairs:
Deceptive trade practices in general (such as false or misleading
advertising), plus specific statutory authority over automobile
repairs and service, discount buying clubs, telemarketing agencies,
travel agents and agencies; credit repair organizations, health and
membership clubs; dance and martial arts studios; and weight loss
clinics, sports betting information services, magazine sales and
charitable solicitors. All complaints must be in writing in order to
initiate an investigation. Forms are available on the Web site or
by calling the office.
www.fyiconsumer.org
Las Vegas (702)
486-7371
Reno (775)
688-1803
Toll-free (800)
326-5202
ncad@fyiconsumer.org |
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Financial Institutions:
State chartered banks, mortgage, escrow loan servicing, credit
unions, and any other depository, lending, savings, collection, debt
adjusters and money transmission companies, activities and agents.
Note:
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Complaints regarding federally-chartered national banks, i.e. Wells
Fargo, US Bank, etc.: Comptroller of the Currency Consumer
Assistance Group (800) 613-6743.
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Complaints regarding federally-chartered national savings/thrift
institutions, such as Washington Mutual, etc.: Office of Thrift
Supervision Consumer Affairs (800) 842-6929.
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Complaints regarding credit cards, such as Visa, Master Card, etc.:
Federal Trade Commission Consumer Response Center (877) 382-4357.
fid.state.nv.us
Las Vegas (702)
486-4120
Carson City (775)
684-1830
fid@fid.state.nv.us |
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Insurance: Insurance
agents, solicitors, brokers, adjusters, and companies; title and
escrow officers; bail bondsmen/boding companies; property, casualty,
surety, life, health agents; third-party administrators; agents for
utilization review; motor vehicle damage appraisers; funeral and
cemetery agents/sellers; insurance consultants; motor club agents;
travel and baggage agents; managing general agents; surplus lines
brokers and self-insured employers/associations.
Note:
The following programs are under
federal jurisdiction:
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Medicare 800-638-6833
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Medicaid (702)
486-5000
www.doi.state.nv.us
Las Vegas (702)
486-4009
Carson City (775)
687-4270
Toll-free (800)
992-0900
insinfo@doi.state.nv.us
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Labor Commissioner:
Wage and hour claims, employee rights, minimum wage,
prevailing wage, child labor, apprenticeship, and private employment
agencies.
Note:
Complaints regarding wrongful termination, discrimination
and sexual harassment are under the jurisdiction of the Department
of Employment Training and Rehabilitation Nevada Equal Rights
Commission:
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Las Vegas (702) 486-7161
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Reno (775) 688-1288
Labor/union
disputes are under the jurisdiction of the US Department of Labor.
www.laborcommissioner.com
Las Vegas (702)
486-2650
Carson City (775)
687-6409
survey@laborcommissioner.com |
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Manufactured Housing Division:
Manufactured housing dealers, salesmen, servicemen and
manufacturers; parks/developments; installations; landlord/tenant
conflicts.
www.mhd.state.nv.us
Las Vegas (702)
486-4135
Carson City (775)
687-4298
jholmes@mhd.state.nv.us |
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Mortgage Lending Division:
Escrow
agencies and agents, mortgage brokers and mortgage companies
(mortgage bankers); mortgage investments secured by real property.
Note:
Complaints regarding mortgage investment funds are under the
jurisdiction of the Secretary of State’s Securities Division:
§
Las Vegas
(702) 486-2440 |
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Real Estate Division:
Real
estate agents, brokers, appraisers; inspectors of structures;
community association managers; homeowner associations; timeshare
sales; and campground memberships.
www.red.state.nv.us
Las Vegas (702)
486-4033
Carson City (775)
687-4280
realest@red.state.nv.us |
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Transportation Services Authority:
Limousine drivers and companies; tow companies; intrastate
(do not transport outside of Nevada’s borders) movers of household
goods and taxicab drivers and companies outside of Clark County.
Note:
Complaints regarding interstate movers and moving
companies, i.e. companies that transport across state lines such as
Allied Van Lines, Beakins, Mayflower, are under federal
jurisdiction:
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Federal Motor Carrier Division: (888) 368-7238
www.state.nv.us/b&i/tsa
Las Vegas (702)
486-3303
Sparks (775)
688-2800
tichenor@tsa.state.nv.us |
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- The agency or
Nevada law requires that a special form be completed and filed in
order to open an investigation into a complaint.
- The agency may
require an original signature on the document, meaning faxed or
electronic filings may not be possible.
- Agency may also
require notarization of documents, a filing fee or other special
actions.
- Confidentiality
laws and restrictions vary among agencies.
Please contact the agency directly
regarding complaint filing requirements. |
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