I recently had occasion to use a refrigerator company (1^st one in the book) for a refrigerator repair in my home. The owner of the company (Mike) replaced a part (defroster) and spent approximately 1/2 hour at the house. He informed me of the charges beforehand $285 and I agreed to them. During the course of said repair he asked to use my towels to clean up the water that leaked onto the kitchen floor, and upon completion informed us that we needed to shut down the unit for two days (to allow it to defrost) before restarting it. It just so happened that another appliance repair serviceman was working on our oven at the same time, when he was through he happened to notice the receipt from company (1^st refrigerator company in the book) and was aghast at what I had been charged. He claimed the part (which he carries on his truck) costs $25 and that I could defrost the unit myself w/ a hair dryer in 30-45 minutes and be up and running. I tried that and he was right.

In short, if everything Mike's competitor claims is true one might be better advised to shop around a little before using the first name in the phonebook.

CAVEAT EMPTOR

(Buyer Beware)